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Woodland Hills, CA
Hoverstate is a marketing agency. We develop digital strategies, mobile apps, websites, business applications, e-commerce, social media, & communications.
We don’t just create great products, we help make them successful by offering a full array of digital marketing services. We work with our clients to define success and create a strategic means of getting there efficiently. We offer search engine optimization (SEO), search engine marketing (SEM), social media marketing, social media strategy/support, email marketing and more.
The Lead Solutions Engineer is responsible for presenting our Service and Support team in the best light to prospects and customers based on a customer's specific business requirements. The successful candidate should bring experience that establishes credibility and maintain a presence / delivery that is confident and assured. The primary goal of our team members is to design, architect and implement the best possible technical solutions to our clients’ business requirements.
Responsibilities and Duties
Business requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI where applicable
Discussing and proposing a full stack technical solution architecture that includes enterprise service integration points, systems of record, service APIs, infrastructure considerations, leveraging existing resources where applicable, future proof and scalability
Lead technology team in implementation of accepted technology architecture/design
Must be able to travel up to 50% of the time
Work as part of a team to solve technical problems in varied environments
Multitask, work in a demanding team environment, quickly problem-solve and be responsive
Qualifications and Skills
8+ years professional experience
Must have experience in the Healthcare industry and Technology experience
B.S. Computer Science, Software Engineering, MIS or equivalent work experience
Previous experience as a Solution Engineer preferably in the healthcare space
A working knowledge of call center/contact center operations and processes
General knowledge of related applications, relational database, and web technology
Application configuration experience using declarative designers/tools
Extensive programming experience in web based technologies
Workflow / BPM / integration experience
Past experience with one or more of the following CRM solutions: RightNOW, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems (PEGA)
Experience working with enterprise platforms such as .NET, J2EE architecture: Java, XML, JSP, HTML, and SQL
Experience with relational databases including Oracle and/or Microsoft SQL Server
Benefits and Perks
We work in an open, creative space. We offer medical benefits, 401K and paid time off.